There may be times when you will need to return an item purchased from us. Our Returns Policy is designed to assist you with your return. The benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer under the Australian Consumer Law (ACL).   

If you wish to return any item(s) you have purchased, you can return the item(s) via post to us within 30 days from the date of delivery. Return postage costs will be at your expense, unless the item(s) returned is faulty or not as ordered. In this instance, postage will be incurred by Travelfactory you will need to  contact our customer service to organise pre-paid postage at

We encourage you to return your parcel via registered or traceable postal services as all returned parcels remain the responsibility of the purchaser until received by Travelfactory.

Returns Policy Conditions

At Travelfactory we want to ensure you love the items you purchase. If you have changed your mind on a purchase we will exchange your item or refund you under the following conditions

You return the item within 30 days (inclusive) from the tracked date of delivery You produce your original travelfactory invoice (receipt) when you return the item  The item is in original saleable condition:  With all original tags  In an unopened and unused state Any sewn labels are still attached  Gift cards cannot be exchanged or refunded and will expire 36 months from the purchase date.  Travelfactory will not accept a bank statement as proof of purchase Items on ‘Sale’ will only be exchanged where the item is faulty or defective.   

If you are not able to comply with these requirements, Travelfactory reserves the right to refuse an exchange or refund on change of mind items. .  

Online Exchanges

Exchanges can only be exchanged for the same value of the purchase price of the item being returned. Your items that you wish to return need to be sent back to our online returns address with enclosed returns and tax invoice (receipt). Return postage costs will be at your expense.

If the alternative size or colour is no longer available, provided all the Returns Policy Conditions are met, a refund will be provided to you crediting your original method of payment.

Online Refunds

A refund will be provided to you crediting your original method of payment, providing all the Returns Policy Conditions are met and our warehouse has received the original item that is being returned. Cash refunds will not be provided under any circumstances.


Please send all returns to:

Travelfactory Australia

Level 10/313 La Trobe Street

Melbourne, Victoria


Contact Details

Phone: 1300 664 291